iCan Benefit Health Partners

At iCan, we feel that choosing the right partner is critical to long and healthy relationships, which lead to quality products and services. That’s why we’re so passionate about who we select. Our Benefits Design Team spends a lot of time and energy researching and understanding who’s out there, who’s good, and more importantly, who’s not. So you can be confident that when you choose to work with us, you’ll have access to the quality you deserve, provided by highly rated partners.

Supplemental

PPO

Accident/AD&D

Health Discounts

TeleHealth

About Avalon Healthcare

FOCUSING ON THE FUTURE
OF FLORIDA'S HEALTHCARE
Florida based Avalon Healthcare is an innovative new health insurance company offering consumer directed health plans to employers and individuals who need affordable healthcare and live and work in Florida.

Avalon is poised to meet the rapid changes in the Florida group health insurance market through the development of innovative new products: high deductable PPO health plans wrapped around Health Reimbursement Accounts (HRAs) and Health Savings Accounts (HSAs). They call these plans Avalon "Focus Plans" for groups and Avalon "IFOCUS Plans" for Individuals because they clearly focus on the needs of employers, employees and individuals.

These dynamic plans allow Avalon to offer price conscious employers and individuals lower cost options for health coverage a mechanism to help them save money for health care needs such as doctor office co-pays, lab and hospital co-pays and deductibles, ancillary services such as dental and vision care and more.

The HRA and HSA are financial instruments that help employees offset health costs required until their deductible is reached and then manage the money appropriately. Unlike a flexible spending account (FSA), this money can be kept and rolled over year after year.

The mixture of high deductible PPO plans and the flexible HRA/HSA instruments provide Avalon with the next generation of health care in the State of Florida. They are designed to create appropriate selection for targeted employers, employees and individuals.

One Voice

Talk to a live Member services representative during regular business hours, not a phone tree

Member Services speed to answer – Average time 20 seconds

Learning Center
Connect via the web and get the information you need to understand the changing medical and financial healthcare landscape.

OptumHealthSM
Speak to a trained nurse 24 hours a day, seven days a week via telephone.

CareSupport

Call the Avalon CareSupport Program to obtain pricing for medical procedures at hospitals and for medical outcomes data. Members want to be sure that the care they receive is the highest quality at the best price. Avalon's CareSupport Program, works with our Members and their providers to help find the most appropriate care setting at the right price. Your primary care physician or specialist may be sending you to a hospital or lab that costs considerably more for identical services that can be rendered at a less expensive location with equal or better outcomes. Before visiting a lab, hospital or specialist, call us at: 866-949-5700 to maximize your healthcare dollars.

Betsy, California
After calling customer service, I was put in touch with Lynne in the Advocacy Department. Lynne was amazing, after I explained my medical situation, I thought I wouldn't qualify for the surgery I needed. Lynne said "that is why you have insurance". Through the entire process if I had a concern or question, my phone calls were returned promptly and answered thoroughly. I was treated with great respect and was not just another claim number. I have never seen any company that provided such care and attention to their clients. With the help of the Advocacy Department they were able to reduce my out of pocket expenses greatly. If they had not taken a personal interest in my story, I would have never pursued using the insurance for my surgery and ultimately may not have been able to have it.

Janice, California
I am writing a letter to commend your advocacy department. Your company is relatively new to me and I have some health issues. I feel very confident when I call the advocacy department. They thoroughly looked into each question I had and took care of the problem. They are a great asset to your company and I feel confident to remain a client of yours a as long the advocacy department stays in force and is there to guide me through any problems.

Thelma , Alabama
My husband found out that he had cataracts and needed surgery. We called the HCCUA number and were very blessed indeed to get a wonderful lady to help us. Her name is Lynne. I can't begin to tell you all she has done for us. She has been with us through not only the surgeries that were required for him, but something happened in the second surgery that required emergency surgery. I immediately called Lynne from the Doctors Office to let her know what was taking place. I am not sure what she told them but when they came back to us the emergency surgery for the Doctor, Surgery Center and Anesthesiologist were all done for FREE!!!! We can't tell you what Lynne means to us. I personally think she is part of my family. Not only did she take care of that last episode but she made sure we were not taken advantage of in any way on the other surgeries as well. I hope all your representatives are as wonderful as she is. We can never thank her enough for her help.